Report a Missed Trade Waste Bin Form

If your trade waste bin collection has been missed, you can let us know using our online form.

Before reporting a missed bin collection to us please check that:

  • You put your bin out on your scheduled day. This collection day(s) should've been given to you when setting up the contract. The only exception to these days is where there are bank holidays where the collection day will be a day later or up to two days during the festive period.
  • You are reporting within 48 hours (two working days) of a missed collection.
  • Your bin was out before 7am on the day of collection.
  • Your bin was on the boundary of your property.

If you still believe your bin was missed, please complete our form below:

Red asterisk denotes a required answer.


Unfortunately, based on one of your answer, you will be unable to report a missed trade bin

Contact Details for business


For the purposes of current data protection laws the information you supply the Council as part of your application will be used for the purposes of dealing with your request and retained as per our published corporate data protection privacy policy which can be found on the East Herts District Council Data Protection page (this link opens in a new window).

From time to time this information may be shared with other Council departments and / or outside partners to process your request as effectively as possible. Please confirm you have read the above privacy notice