Bulky Rubbish Collection

Before you start

• You must sign in or create an East Herts MyAccount to book a bulky waste collection.
• Only start the form when you are ready. You will have 10 minutes to complete and submit it.

Get everything ready

• Write down the items you want collected
  Include short, clear descriptions (for example, “small sofa with torn fabric” or “wooden wardrobe, taken apart”).
  This helps our crews understand what they will be collecting.
• Have any photos ready
  Keep them somewhere easy to find on your phone or computer.
• Know the date you want your collection
  Check your calendar before you start.
• Have your debit or credit card ready
  You will need to pay when you book.

If time on your form runs out

• You will not be able to book or pay.
• Your answers will not be saved.
• You will need to start the form again.

Important Booking Information

•     List each item separately: For example, a three-piece suite should be listed as one sofa and two chairs.
•    Unlisted items: If your item isn’t shown, select the closest match and use the Item Description box to provide details.
•    Collection types: Bookings must be for either:
  • Soft furnishings only, or
  • A mix of non-soft bulky items and electrical goods

We collect a wide range of household items, grouped as follows:

Soft Furnishings (Upholstered Items)

• Sofas (2-seater, 3-seater, corner units)
• Armchairs and cushioned chairs
• Footstools and pouffes
• Sofa beds
• Headboards
• Upholstered dining chairs
• Cushions

White Goods (Large Appliances)

• Washing machines
• Tumble dryers
• Dishwashers
• Cookers and ovens
• Microwaves

We are not currently able to collect fridges or freezers. They can still be taken to your local recycling centre, or many electrical retailers provide a take-back scheme for old appliances. 

Electrical Items (Small Appliances)

• Televisions and monitors
• Vacuum cleaners
• Stereos and speakers
• Lamps
• Kettles and toasters
• IT equipment (e.g., printers, desktop towers, scanners, monitors)

Other Bulky Household Items

• Wardrobes (disassembled if possible)
• Tables and dining sets (table + up to 4 chairs = 2 items)
• Bookcases
• Chests of drawers
• Desks
• Bed frames and mattresses (base + headboard + mattress = 3 items)

Please note: The collection crew will not be able to enter your property under any circumstances, so please ensure your items are easily accessible outside of your property so they can complete the collection. 

We cannot collect:

• Trade waste (e.g., from builders, plumbers, or contractors they must dispose of their own waste)
• Large volumes of waste (consider hiring a skip)
• Hazardous items (e.g., asbestos, batteries, chemicals, gas bottles, paint/oil, plasterboard, car parts/tyres, clinical waste, large glass panes)

Take these items to your local Household Waste Recycling Centre (proof of residency required) or hire a licensed skip carrier (check at Public Registers Online to avoid fly-tipping fines up to £50,000).

1. Place items outside at the front of your property by 6.30am on collection day.
2. Ensure items are ready:
   • Empty (e.g., fridges, cupboards).
   • Clean and dry (cover from rain to aid recycling).
   • Disassembled if possible (e.g., wardrobes, bed frames).
3. Clear the route from the collection point to the road (no obstructions).

Notify us at booking if access is restricted (e.g., narrow paths, gates).

Please note: The crew will not be able to enter your property under any circumstances, so please ensure your items are easily accessible outside of your property so they can complete the collection. 

• Cancel online via My Account for a full refund minus a £14.40 admin fee if more than 48 hours before collection. No refunds within 48 hours.
• Amend your booking (e.g., change items or date) via My Account at least 24 hours before collection to avoid issues.