Bulky Rubbish Collection

Get everything ready

Please ensure you have everything you need to hand before starting your booking. If you do not complete the booking form in the allotted time, your answers will not be saved, you will not be able to book or pay, and you will need to start the form again. 

• Make a note of all the items you want collected and check whether these will require one booking or two*.
• Check your calendar for your preferred collection dates.
• Have your debit or credit card ready - you will need to pay when you book.  

*We are not able to collect soft furnishings (e.g. sofas or upholstered headboards) alongside other bulky waste items (e.g. fridges or mattresses).

If you have a mixture of soft furnishings and non-soft furnishings, you will need to split these into two collections and pay for two collections. These collections may not be on the same day.

Important booking information

• List each item separately: For example, a three-piece suite should be listed as one sofa and two chairs.
• Unlisted items: If your item isn’t shown, select the closest match and use the 'Item description' box to provide details.
• Collection types: Bookings must be for either: 'Soft furnishings only', or 'A mix of non-soft bulky items and electrical goods'.

Online booking form. 

Book by phone

If you cannot book online:

• Call 01279 655261 and select “Refuse and Recycling”.
• Provide: A list of items, specifying if any are upholstered.
• The location of items if not at the front of your property.
• Have a credit or debit card ready for payment (you’ll be transferred to an automated payment line).

We collect a wide range of household items, grouped as follows:

Soft Furnishings (Upholstered Items)

• Sofas (2-seater, 3-seater, corner units)
• Armchairs and cushioned chairs
• Footstools and pouffes
• Sofa beds
• Headboards
• Upholstered dining chairs
• Cushions

White Goods (Large Appliances)

• Washing machines
• Tumble dryers
• Dishwashers
• Fridges and freezers
• Cookers and ovens
• Microwaves

Electrical Items (Small Appliances)

• Televisions and monitors
• Vacuum cleaners
• Stereos and speakers
• Lamps
• Kettles and toasters
• IT equipment (e.g., printers, desktop towers, scanners, monitors)

Other Bulky Household Items

• Wardrobes (disassembled if possible)
• Tables and dining sets (table + up to 4 chairs = 2 items)
• Bookcases
• Chests of drawers
• Desks
• Bed frames and mattresses (base + headboard + mattress = 3 items)

Please note: The collection crew will not be able to enter your property under any circumstances, so please ensure your items are easily accessible outside of your property so they can complete the collection. 

We cannot collect:

• Trade waste (e.g., from builders, plumbers, or contractors they must dispose of their own waste)
• Large volumes of waste (consider hiring a skip)
• Hazardous items (e.g., asbestos, batteries, chemicals, gas bottles, paint/oil, plasterboard, car parts/tyres, clinical waste, large glass panes)

Take these items to your local Household Waste Recycling Centre (proof of residency required) or hire a licensed skip carrier (check at Public Registers Online to avoid fly-tipping fines up to £50,000).

1. Place items outside at the front of your property by 6.30am on collection day.
2. Ensure items are ready:
   • Empty (e.g., fridges, cupboards).
   • Clean and dry (cover from rain to aid recycling).
   • Disassembled if possible (e.g., wardrobes, bed frames).
3. Clear the route from the collection point to the road (no obstructions).

Notify us at booking if access is restricted (e.g., narrow paths, gates).

Please note: The crew will not be able to enter your property under any circumstances, so please ensure your items are easily accessible outside of your property so they can complete the collection. 

• Cancel online via My Account for a full refund minus a £14.40 admin fee if more than 48 hours before collection. No refunds within 48 hours.
• Amend your booking (e.g., change items or date) via My Account at least 24 hours before collection to avoid issues.