Contact us

Please consider registering for an East Herts MyAccount where you can access many of our services without having to pick up the phone, write to or visit us.

Registering for an East Herts MyAccount, will make contacting us quicker and easier. East Herts MyAccount remembers your details for the next time you need to get in touch, and you will also be able to view all the requests you have made in one place.

Report an issue, access a range of services, or make a general enquiry online

Many of our online services can also be found by searching the council's website.

Our Customer service phone line opening hours are Monday to Friday 9am - 5pm. Our contact telephone number is 01279 655261.


Our reception areas are available to the public on a limited basis and you can visit either of these if you do not have access to a PC or telephone and need to speak with a member of our customer services team.  

Our opening hours are as follows: 

  • Tuesdays - Wallfields, Hertford, 10am-2pm.
  • Wednesdays - Navigation House, Bishop's Stortford, 10am-2pm.
  • Thursdays - Wallfields, Hertford, 10am-2pm.
  • Fridays - Navigation House, Bishop's Stortford, 10am-2pm.

Find our council offices

Call Back Appointments


If you would like to book a particular time and date to speak to us about an issue, we offer several call back appointments so you can be reassured you'll get to speak to an officer at a time that suits you