Our Customer service phone line opening hours are Monday to Friday 9am - 5pm. Our contact telephone number is 01279 655261
For the hard of hearing, we have a text service number of 07734 334504 that you're able to use.
Visiting our offices
Due to Coronavirus we’re currently offering a limited service in our reception areas.
For your own safety it is advised that you only visit the office if necessary. You can also access our services, including payments via our website www.eastherts.gov.uk
If you need to visit one of our receptions please follow the guidance provided. Please do not visit if you, or someone you live with is feeling unwell.
Book to use a computer or phone
You can book to use a computer or a phone in one of our reception areas via our online booking system.
Slots are available to book between 10am-4pm, Monday to Friday in our Hertford office. Due to Coronavirus we are not able to offer slots at Charrington's House, Bishop's Stortford at the moment.
Book a call back from an officer
For your own safety, our previous drop in service has now been replaced with an online appointment system.
If you wish to discuss a housing, planning or benefits issue please book a call back via our online booking system.