Our Customer service phone line opening hours are Monday to Friday 9am - 5pm. Our contact telephone number is 01279 655261
For the hard of hearing, we have a text service number of 07734 334504 that you're able to use.
Visiting our offices
For your own safety, we have suspended all face-to-face services to members of the public.
However you can access all of our services, including payments, via our website www.eastherts.gov.uk
If you feel it is essential to visit either of our offices in person, please contact us by online form or telephone first and we will discuss this with you.
Book to use a computer or phone
You may be able to book to use a computer or a phone in one of our reception areas via our online booking system f you have no other means of accessing our services.
Book a call back from an officer
For your own safety, our previous drop in service has now been replaced with an online appointment system.
If you wish to discuss a housing, planning or benefits issue please book a call back via our online booking system.
We're currently trying out a chat bot on our Waste and Recycling, Council Tax and Parking pages. We hope you find this service useful.