Contact us

Before you contact us direct please check to see if your query could be answered by using any of the page links below. 

If your query can not be solved by using the pages above please email us at 


Our Customer service phone line opening hours are Monday to Friday 9am - 5pm. Our contact telephone number is 01279 655261

Our reception areas are available to the public on a limited basis and you can visit either of these if you do not have access to a PC or telephone and need to speak to an officer. 

Our opening hours are 10am-2pm on the following days: 

  • Tuesdays - Wallfields, Hertford
  • Wednesdays - Charringtons House, Bishop's Stortford 
  • Thursdays - Wallfields, Hertford 
  • Fridays - Charringtons House, Bishop's Stortford

Find our council offices

If you need to speak with one of our officers in relation to a Benefits, Housing or Planning query, you can book a call back via our online booking system or see the links below.