Our Customer service phone line opening hours are Monday to Friday 9am - 5pm. Our contact telephone number is 01279 655261
For the hard of hearing, we have a text service number of 07734 334504 that you're able to use.
We are currently not offering any face to face services.
Our drop in service has been replaced by an appointment based system where a member of staff will call you on the telephone. If you need to speak with one of our officers in relation to a Benefits, Housing or Planning query please book a call back via our online booking system.
If you do not have access to the internet or access to a phone, you can book an appointment to use our facilities in the reception area. Appointments are available on a Tuesday at Wallfields in Hertford and Thursdays at Charrington’s House, Bishop’s Stortford, between the hours of 10am – 4pm.
If you feel it is essential to visit either of our offices in person, please contact us by online form or telephone first and we will discuss this with you.
We're currently trying out a chat bot on our Waste and Recycling, Council Tax and Parking pages. We hope you find this service useful.