East Herts Council launches energy advice helpline

Mum standing with baby near radiator
East Herts Council has launched an energy advice helpline to give residents a single point of contact for impartial and expert advice on how to improve the energy efficiency of their home and save money.

It is hoped that this will help homeowners unlock £millions more in home improvement grant funding.

The advice line will be provided by Better Housing Better Health (BHBH), a service which aims to reduce the number of people in fuel poverty and improve wellbeing in the home. It is coordinated by the National Energy Foundation.

East Herts residents can access support and advice either by phone on 0800 107 0044 or by requesting an assessment via the BHBH website.  If a resident knows someone they think could benefit from advice on reducing their energy bills, they can make a referral on their behalf.

The experienced BHBH team will provide free, confidential and tailored advice to meet individual circumstances. Possible solutions might include switching energy suppliers to get a better deal and assistance with applying for funding for the installation of energy efficiency measures.

Councillor Tim Hoskin, East Herts Executive Member for Environmental Stability, said: “The cost of keeping our homes warm and comfortable continues to rise, so a one-stop shop for advice is good news for everyone. Whether your concern is the size of your bills, energy debt, damp and condensation or heating problems, the BHBH team can help.

“By helping people reduce their energy use and save money, we will also be cutting carbon and supporting East Herts progress towards being a net zero district.”