Comments, Compliments and Complaints

At East Herts Council we welcome feedback good or bad and always look to improve our services where possible. This is why we like to give our residents the ability to log their views

If you have a compliment that you feel you would like to tell us about, please fill in the following Compliment Form and we will ensure the person/ department for this is informed.

If  you would like to make a specific comment about a service or an individual, then please fill in the following Comment Form We will strive to act on comments to constantly improve and tailor our services where possible and will respond to comments where necessary

If you would like to lodge a formal complaint against the council and/or its services, please fill in the Complaint Form

If you are unable to fill forms in online, please send a letter into East Herts Council, Wallfields, Pegs Lane, Hertford, SG13 8EQ

Our Complaints Procedure

Stage 1 – We will acknowledge your complaint within 3 working days and pass this for investigation by the Complaints Champion of the service concerned. We aim to get a full response to you within 10 working days. If this is not possible, we will contact you to update you on the investigation within this time and let you know when you can expect a reply.

Stage 2 -If you are not satisfied with our response you can appeal to the Head of Service either in writing, email or via our on line form within 14 days.

We hope that we can sort out your problem, but if you have followed our complaints procedure and you are still not happy, you may contact the Local Government Ombudsman’s Helpline Team.

They are open Monday-Friday, 8.30am-5pm

The Local Government Ombudsman,PO Box 4771, Coventry, CV4 0EH

Phone: 0300 061 0614

East Herts Council has introduced a vexatious complainants policy