Comments, Compliments and Complaints

At East Herts Council we welcome feedback good or bad and always look to improve our services where possible. This is why we like to give our residents the ability to log their views

If you have a compliment that you feel you would like to tell us about, please fill in the following Compliment Form and we will ensure the person/ department for this is informed.

If  you would like to make a specific comment about a service or an individual, then please fill in the following Comment Form We will strive to act on comments to constantly improve and tailor our services where possible and will respond to comments where necessary

If you would like to lodge a formal complaint against the council and/or its services, please fill in the Complaint Form. With complaints, we aim to acknowledge all complaints within 3 working days and send a full response within 10 working days. If it's going to take us longer to look into your complaint, we'll let you know within 10 working days.

If you are unable to fill forms in online, please send a letter into East Herts Council, Wallfields, Pegs Lane, Hertford, SG13 8EQ

East Herts Council has introduced a vexatious complainants policy