Parking Permits and Visitor Vouchers

Here's how to obtain and manage your parking permits and visitor vouchers:

Resident Parking Permits

1. Validity and Renewal

• Valid for 12 months
• Renewal reminders sent via email with the option to renew.

2. Eligibility

• Must live within a permit zone
• Vehicle(s) must be registered to your address
• Maximum of two permits per household 

Visitor Vouchers

• Purchase visitor vouchers for specified hours per annum.
• Not valid in East Herts Council car parks.
• Charges reviewed annually.

Online Permit System

When setting up an account a valid email address is needed and you will be asked to create a password. 

What you can do on the online permit system:

• Purchase/renew virtual permits.
• Request to change vehicle keeper details.
• Purchase virtual visitor parking hours.
• Register visitor vehicle details.

Required Documents

Note: When applying for or renewing your permit, please ensure all required documents are uploaded to avoid cancellation of permits or vouchers.

 1. Resident Permit:

• One document from Section A and one from Section B.
• Blue badge holders must also include proof of the blue badge.

2. Visitor Vouchers:

• One document from Section A.

Document Categories 

Section A: Proof of Residence 

• Current DWP letter
• Current year council tax bill
• Recent signed solicitors’ letter (last 3 months)
• Recent signed tenancy agreement/mortgage statement (last 3 months)
• Recent utility bill (last 3 months)
   

Section B: Proof of Vehicle

• Vehicle registration document (V5C)
• Recent bill of sale/invoice (last 3 months)
• Current vehicle insurance schedule
• Recent hire/lease agreement (last 3 months)
• Company letter confirming vehicle keeper
   

Uploading Documents 

• Up to 5 documents, max 5MB each.
• Accepted formats: JPEG, Word, Rich Text, PowerPoint, TIFF, Bitmap, PDF, PNG

Additional Information 

Setting Up an Online Account: set up an online account
Guides and FAQs: Available under Documents on the website.
Contact for Assistance: Refer to the Contact us page.
Refunds: Pro-rata refund available for complete unused months: online residents parking refund permit form.