My East Herts Account - Help

Please check you have used the correct password. In the event you can't remember your password click the "Forgotten your password" link on the login page and enter the email address that you used to set up your online account. You will receive an email asking you to reset your password. Follow the instructions in the email to regain access to your online account.

Alternatively please click on reset password

Please check that you are logging in to the right account, we have several different accounts available on the council website.

• If you want to view or manage your Council Tax or Benefits account, log in to your Council Tax and Benefits account.

If you are expecting an email from us which you have not received it may be because:
•    Check spam or junk folders, sometimes our emails may end up in these folders
•    You registered your East Herts My Account using another email address
•    The email address you gave us was misspelled, either during form submission or account registration

Please note: Many of our emails come from digital@eastherts.gov.uk

Login:

• Click the "Login" button located in the top right corner
  
  Registration:
• If you don't have an account, click the "Register" button to create one

Upon Successful Login:

• You can access all online services by selecting the "A-Z Services" tab
• You can use the search bar to find specific forms
• Or, choose from "Report", "Request", "Apply", "Book", or "Pay" buttons based on your needs

View Past Forms:

• You can see your previously completed forms under "My Requests"
• You can see any open requests or outstanding tasks also under "My Requests"
• Please note: Once submitted, forms cannot be edited
   

Before You Begin:

Log in to your account or sign up on the "Before you begin" page. This streamlines the process by auto-filling certain fields for you. You will also be asked to review our data protection statement. This is to ensure you agree that we can use the data you provide for the purpose of the request.
 

Form Input Methods:
You will be asked to enter information using the following methods:

• Typing into test boxes
• Selecting from dropdown lists
• Clicking on maps
• Selecting dates/times from a calendar
   

(*) Mandatory questions:
These are marked with a red asterisk (*). You will not be able to move on without filling out these questions.
You should only navigate through the forms using "next", "previous" and "submit" buttons. Sometimes you won't see buttons until you have answered certain questions required for you to move on.
In most forms we will ask for your address this being your postcode. If our system cannot find your address, this could be for several reasons:

• Your address is not in East Herts
• Your address is not yet on our central Local Land and Property Gazetteer (LLPG) database. This is updated regularly so don't worry
• You have incorrectly entered your postcode
   

Helping you is our top priority, and we hope you have found what you were looking for if not please use our Contact Us form to get in touch.