A Guide to the Planning Service

The role and purpose of the planning service is to protect the built and natural environment in East Herts while enabling development to meet the changing needs of the community.

It does this by developing Planning Policy for the District and implementing it through the Development Management service which deals with the processing of planning and other similar applications.

The Council typically deals with 2,500 applications per year and the majority of these are decided by planning officers under delegated powers granted to them by the Development Management Committee. Larger or more complex applications are generally considered by the committee itself which meets approximately every 4 weeks.

To comment, object or support and existing planning applications, please see our Object, Comment or View a Planning Application or Decision page.

The Council has introduced a scheme so members of the public can now speak at Development Management committee meetings. Anyone can speak at a meeting so long as they've already written to the council about the application when it was first proposed, and they have registered to speak before the meeting. You can ask someone to speak on your behalf if you prefer.

For more information, including how to register to speak please see our Public Speaking at Development Management Meetings page.

Planning advice

You can use the Planning Portal to determine whether you need planning permission, and also for general planning advice.

A Duty Planning Officer is available for general planning advice every weekday morning at the Council Offices in Wallfields, Hertford. The service is currently available from 9am to 11am. You can call in to the office between these times in person, or telephone using the main switchboard number (asking for the Duty Planning Officer). If the Officer is unable to take your call because they are engaged with another customer, they will call you back that day. If you call outside of the available time, your call will be logged for a return call in the next available session.

A Duty Planning Officer is also available every second Thursday between 9am and 1pm at the Councils Offices at Charringtons House, Bishop's Stortford. To check which week, we encourage you to contact us in advance to ensure you are not left disappointed

The Duty Officer can only provide general guidance on planning matters. They cannot comment on the acceptability of specific development proposals. For development proposals at the pre-application stage you should use the Pre-application Service.

If you wish to proceed straight to a planning application there are a number of Planning Forms available on the Planning Portal or to download.