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Comments, Compliments and Complaints

  1. Your Comment, Compliment or Complaint
    1. Please use the link to the form below to give us feedback on our services. We aim to acknowledge all complaints within 3 working days and send a full response within 10 working days. If it's going to take us longer to look into your complaint, we'll let you know within 10 working days.
    2. If your query is regarding streetlights, potholes or highways you will need to contact Hertfordshire County Council on the following page Hertfordshire County Council following this link
    3. If you have selected Streetlights, Potholes or Highways, this is not a responsibility of East Herts and you will need to contact Hertfordshire County Council using the above link.

      If your enquiry is anything else, please select a different option
  2. Your Contact Details
    1. We will reply to complaints coming into the Council through this method via email, unless requested otherwise.
  3. Data Protection Clause
    1. In accordance with the Data Protection Act 1998 the information you supply the Council as part of your application will be used for the purposes of dealing with your request and retained as per our published data protection policy. From time to time this information may be shared with other Council departments and/or outside partners to process your request as effectively as possible.

      Please read our data protection policy and tick to confirm you agree with your data being used in this way.
    2. Please confirm *
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