Taxi Complaints

If as a passenger you wish to complain about a taxi then please try to record the drivers badge number and/or plate number. You can then address the matter directly with the driver or contact their operator. Often this can bring a swift resolution to issues.

If you feel that you have been overcharged for a journey in a hackney carriage, from a taxi rank or stopped in the street, then ask the driver for a receipt. They should be using the meter for all journeys that start and end in East Herts and there is a legal obligation on drivers to provide receipts. This will help us to calculate if you have been overcharged but please note that the rate charged varies. Each vehicle should be carrying a tariff card showing what is charged at different times.

If you pre-book a journey then you should agree the price at the time of the booking.

East Herts licensed hackney carriage and private hire drivers have all received training and are professional drivers. Often drivers go above and beyond what is required when assisting customers. This feedback is very valuable and we are happy to pass such feedback onto the driver involved. The Taxi Complaints & Feedback Form can be used to give positive or negative feedback as well as making official complaints.

Drivers are advised that if a passenger wishes to make a complaint that they should provide the badge and plate number if the matter cannot be resolved. Please supply as much information as you can remembering to include time of day, start and finish point of the journey etc.

Criminal offences, for example dangerous driving, should be reported to the Police in the first instance and can then be reported to East Herts including the crime reference number. This will allow us to work with the Police to investigate the alleged offence.

Reporting a crime can be done online Report a crime or via 101, in an emergency please contact 999.