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We have tried to make as accessible as possible using a number of features which are listed below. That said, we understand that accessibility is a complex and often personal issue. If you have problems using the site, please let us know.

Access Keys

'Access Keys' allow easy access and navigation to the main pages on our web site.

To use the access keys simply

  1. Press and hold the 'alt' key
  2. Press the number or letter
  3. Press the return key and the relevant page will be loaded. 

Standard Government Access Keys

S skip navigation

1 Homepage

2 What's new?

3 Site map

4 Search facility

7 Complaints procedure

8 Disclaimer (including terms and privacy policy)

0 Accessibility page

(Please note Access Keys may not work on all browsers)

PDF Documents

If you are unable to open PDF documents please download   free Adobe reader software.

Our Desktop Publishing team work hard to make sure that the PDFs they produce comply with accesibility standards, however older documents, or 3rd party provided documents, may not be as user friendly.

If you have problems with a document, please let us know what document you are trying to view, and what problems you are having by emailing

Images and Alt Tags

Where images have been used we have added text alternatives so that you can still know what the image is meant to show even if it doesn't load or if you've chosen to browse with the images switched off or you are using something like a screen reader to read the web page.

To increase the font size on this website:

Windows Internet Explorer 7 and Windows Internet Explorer 8.

  • Open your browser
  • Chose the Page button
  • Chose Text Size and select the size you want

Windows Internet Explorer 6

  • Open your browser
  • Choose the drop down menu at the top of the window of the browser marked View
  • A list of options will appear in the drop down menu - choose text size
  • Another drop down menu should appear with options including small, medium, large, largest
  • Select large or largest

Using Firefox 

  • Open your browser
  • Choose Tools/Options/Content and select a default  font style and size
  • Alternatively, Zoom the text sizes in and out by using Ctrl & +    and Ctrl & -

Using Google Chrome

Follow the link to get information on changing text, image and video sizes   Google Chrome - Help

Using Safari

  • Open the browser.
  • To change the font size on the current page  hold down the Command key (an Apple or cloverleaf symbol on Macintosh computers)  and + to increase font size or - to reduce it.
  • To change the font size on all pages click on the Safari heading and chose Preferences and then Appearance.
  • Chose the Select button next to the Standard Font option  and chose the font size you want by clicking on the number in the sizes column.  
  • Chose the select button to the right of Fixed-width font and adjust in the same manner.   

Using Screen magnification

If you change the settings and find that this does not enlarge the text enough, then you may want to consider screen magnification software. Screen magnification can magnify up to 16 times. 

Using a mouse with a scrolling wheel

  • To enlarge text, hold down the Control key while rotating the mouse wheel towards you.
  • To reduce text size hold down Control and spin the wheel away from you. This will either step you through a range of text sizes or zoom the whole page in/out.

Please note - if you use Internet Explorer 6, this trick may not work with some external websites.

Changing screen colours

  • To over-ride the default colours or colour schemes, if using Internet Explorer, go to the Tools menu and choose 'Internet options'.
  • When the dialog box appears, click on the 'Colours' button and adjust accordingly by de-selecting the 'Use Windows colours' box.
  • Then choose the 'Accessibility' button and tick the box labelled 'Ignore colours specified on Web pages'.

Viewing the full screen

To view the full screen and remove some of the browser's navigation bars,

  • press F11 once.
  • press it again to return the navigation bar Access keys

Alternative Languages

This website is written in English but it can viewed in other languages using google chromes translate feature. Download chrome and follow Google's guidance for alternative languages.