Money and Debt Advice
We may be able to help you by making a different payment arrangement. Remember that paying by direct debit ensures that your payments are made on time every month. You can even apply to pay over 12 months.
If you are having financial difficulties in paying have you thought about the following options:
Independent debt advice
There are many organisations that offer free advice on ways to maximise your income, manage your debt and how to deal with creditors. If you struggle to discuss your debts with creditors, they will often to speak them on your behalf if you give permission.
You can obtain financial and budgeting advice from the following:
Citizens Advice Bureau (CAB)
Free confidential and impartial advice in East Herts. For more information visit:
National Debtline
National Debtline is a free, confidential, debt advice service for people in England, Wales and Scotland, run by the charity the Money Advice Trust. You can call them on 0808 808 4000.
Turn2Us
Turn2Us can help you locate benefits, grants, and financial help available as well as other advice and online tools.
Herts Help
Herts Help is a free, confidential, support service for people in Hertfordshire. You can call them Monday to Friday 8am-8pm and Saturday to Sunday 10am-6pm on 0300 123 4044 or email info@hertshelp.net.
Step Change
Step Change offer financial advice and help, specifically helpful for those with debt. You can call them on 0300 303 5666.
Christians against Poverty
Christians against Poverty offer financial advice and help, specifically helpful for those with debt. You can call them on 0800 328 0006.
Council Tax Support Scheme
The purpose of Council Tax Support is to provide help with Council Tax charges if you are on a low income the amount you may receive will be dependent on if you are on a low income. You can use our online Benefits Claim Form to check if you might be eligible for Council Tax Support.
Council Tax Exemptions and Discounts
There is a wealth of different disregards available, some are based upon the use of a property, whilst others are assessed on the circumstances of the occupiers of the property. Please see the Council Tax main page for links
Exceptional Hardship Scheme
The purpose of this policy is to specify how East Herts & Stevenage Revenues & Benefits shared service will operate the Exceptional Hardship Relief (EHR) scheme and to indicate some of the factors that will be considered when deciding if a EHR can be awarded. Each case will be treated strictly on its merits and all customers will receive equal and fair treatment.
To apply please complete our Exceptional Hardship Relief form
