Become a Licensed Taxi Driver

To become a licensed taxi driver in East Herts there are a number of requirements that must be met first.

Cornavirus - Covid19 - Office Closure

Following government advice the Licensing Office is currently closed. Officers are still available via or via the main switchboard on 01279 655261. If your licence is due for renewal please complete the online application. 

  • Correspondence and documents: should be submitted to
  • If you cannot email documents then they can be sent via the post or dropped in through the letter box at Wallfields but this may cause some time delay;
  • If you really need to speak to an officer: Either email the above address explaining what it is you want to discuss or if you do not have an email address call 01279 655261 and request a call back.
  • NOTE: If you call any of the existing telephone numbers then it is possible that it will not be answered, please do not leave voicemails as officers may not be able to pick up the messages.
  • Criminal record checks:  If your enhanced DBS check becomes due then please contact us via email and we will discuss your options.
  • Medical checks: We appreciate that you may have issues with getting your medical done if it becomes due. If you can’t get a medical in time then please let us know via email and we can discuss the options.

If you have renewals you are advised to use the online applications available at Taxi Driver's Licence Application and Vehicle Application

Types of Licence

East Herts issues two types of driver's licenses:

  • Dual Driver (can drive both Hackney Carriage and Private Hire vehicles); or
  • Private Hire Driver (cannot drive a Hackney Carriage and needs to work for or be a Private Hire Operator).

East Herts Council has limited the number of Hackney Carriage Vehicle licences it issues to 200. As there are currently more than 200 licensed Hackney Carriages, it means that new Dual Driver’s will be unable to licence their own Hackney Carriage Vehicle. Exceptions to the vehicle limit will be considered for fully Electric or fully wheelchair accessible vehicles but each case will be considered on its own merits.

A New Dual Driver could drive an already licensed Hackney Carriage/Private Hire Vehicle or licence a new Private Hire Vehicle. This should be taken into consideration when deciding which type of drivers licence to apply for.

What will it cost me to get licensed?

Often people's first question to us when they are enquiring about becoming licensed is 'What does it cost?'

To help answer this question clearly we have put together the indicative figures below as a guide to the minimum that becoming licensed will cost. Please bear in mind that some of the costs are set by third parties and that they are all likely to rise on the 1st April each year:

Fees charged for Dual Drivers Licence (to drive both hackney carriages & private hire vehicles) and Hackney Carriage Vehicle Licences



Dual drivers licence (3 years)




Enhanced criminal record check (DBS)


English proficiency test


Driving proficiency test


Training day and knowledge test


Total driver cost


Hackney Carriage vehicle licence (1year)


Plus the cost of having a meter and 'For Hire' light fitted, MOT and vehicle compliance test (VCC)


Total vehicle cost


Minimum cost of obtaining dual drivers badge and licensing a hackney carriage vehicle


Fees for Private Hire Drivers Licence, Private Hire Vehicle Licence and Private Hire Operators Licence



Private Hire drivers licence (3 years)




Enhanced criminal record check (DBS)


Driving proficiency test


English proficiency test


Training day and knowledge test


Total driver cost


Private Hire vehicle licence (1year)


Plus the cost of MOT and vehicle compliance test (VCC)


Total vehicle cost


Private Hire Operators licence (5 years)


Plus the cost of a base within East Herts District


Total operators cost


Minimum cost of obtaining dual drivers badge and licensing a hackney carriage vehicle


Requirements for holding a Licence

To establish whether an applicant is 'fit and proper' to hold a drivers licence the council requires applicants to do the following:

  • Be eligible to work in the UK.
  • Attend a driver training day and pass knowledge tests.
  • Pass the council approved driving test.
  • Undergo a medical assessment.
  • Undergo a check of their DVLA drivers licence.
  • Undergo a DBS enhanced criminal record check (and register with the DBS Update Service).
  • Fully complete and sign application form.
  • Provide a recent passport photograph.

Taxi & Private Hire Handbook

All of the policies and information regarding the licensing of hackney carriage and private hire vehicles, drivers and operators is contained in this one document. If you are thinking of applying for a licence or already hold one then you should refer to the Taxi & Private Hire Handbook so that you understand the obligations that are placed on you as a licence holder. The handbook also contains a variety of information to help and support licence holders in running a successful and safe business.

Eligibility to work

The Immigration Act 2016 and Right to work checks

The Council is under legal obligation to check an applicant's right to work in the United Kingdom on any application for a New or Renewal of a drivers licence. To prove your right to work you will need to provide suitable documents. Examples of the documents that can prove you right to work in the UK include:

  • A British Passport, or Passport / National Identity Card from a European Economic Area country or Switzerland
  • A birth or adoption certificate issued in the UK, Channel Islands, IOM or Ireland together with an official document showing your National Insurance number.
  • A current biometric immigration document issued by the Home office
  • A current passport endorsed showing that the holder is exempt from immigration control, is allowed to stay either temporary or indefinitely in the UK, has right to abode in the UK, or has no time limit to on their stay in the UK. (If these are not in a current passport you will need to apply to the home office to transfer the conditions into your current passport. If you have temporary leave to stay your licence will be granted so it expires on the same date as your right to work)
  • A certificate of application issued by the Home Office (If this is the case we will need to undertake Home Office verification and a licence can only be issued for a Maximum of 6 month licence)

Your application will be refused if you do not have the right to work in the UK. You can check what documents you need to be produce to prove you're eligibile to work in the UK on the website.

Medical fitness

Medical examinations must be conducted by a GP at the practice where you are registered or by a Doctor on the Council's approved list. Applicants are responsible for paying all medical fees direct to the surgery or clinic involved.

The standard of the medical examination must be to the Group 2 standard applied by the DVLA to PSV and HGV drivers.

If you are under 45 years of age, the Doctor may issue a certificate which is valid until age 45. Between 45 years and 65 years of age, the maximum length of a certificate is 5 years and over 65 years of age, the maximum length of a certificate is 1 year.

If there is a doubt as to your standard of health, the Doctor may require a more frequent examination. You are responsible for paying all medical fees.

Licensed drivers must also be fit to undertake the duties of the role including:

  • Providing reasonable assistance to passengers with luggage - so be capable of lifting weights of up to 15 kg,
  • Transporting an assistance dog accompanying a passenger if requested
  • Assisting and transporting a wheelchair bound passenger (if driving a wheelchair accessible vehicle)

If you have concerns over these requirements discuss them with your GP' in the first instance who may request exemption from these duties on medical grounds which will then be considered by the Council

Doctors authorised to carry out medical examinations

  • A driver's own GP wherever they are registered
  • All General practice surgeries in East Herts District ( but they will generally only undertake medicals for patients registered at their surgery )
  • Cotswold Medicals Ltd who have a Clinic at the Rugby Club, Silver Leys, Hadham Road, Bishop's Stortford, CM23 2QE call 01454 317436 or 0870 609 1540 to book medical.

DVLA driving licence check

You will be required to produce your driving licence and share the details of your driving history with us. This can be done online by providing us with a code (print outs of the details will not be accepted) or when you visit our office.

View your driving licence details on the website.

Criminal records check

Each case is considered on its own merits but the council has a convictions policy relating specifically to new and existing taxi drivers. If you have any sort of criminal conviction, caution, warning etc in your past please consult this policy for guidance on how it will be viewed.

For more information please view our Taxi Licensing Suitability Policy, which is contained within the Taxi & Private Hire Handbook.

Please note that the Rehabilitation of Offenders Act 1974 does not apply to taxi driving as an occupation. As a result any conviction, regardless of age will show up on the enhanced criminal records check and be given due consideration.

If you have any conviction then please contact the licensing team to discuss it as this may save you time and money in the long run.

The enhanced criminal records check is done online when you visit our office at a cost of £62. You will be required to provide copies of the following documents before the virtual meeting and to have the original documents available during the meeting:

  • at least 3 proofs of ID (normally including passport and drivers licence);
  • 2 separate proofs of your current address (utility bill or bank statement, not mobile phone bills etc) and your address history for the last 5 years;
  • An original document with your national insurance number on it.

Failure to disclose any relevant matters at any point during the application process will result in your application being refused.

It is mandatory that all licensed drivers register with the DBS Update Service and maintain that registration throughout the life of their licence. We advise that drivers register immediately to the DBS update service at the time that they receive their DBS Enhanced certificate as you can only register within 28 days of the certificate being issued. Failure to register will result in a driver being requested to carry out another DBS Enhanced check at their own expense.

Licensing Record Points Scheme

This system was put in place to aid with ensuring the compliance of licensed drivers, vehicle proprietors and Private Hire Operators.

The system lists a number of matters that are either a legal requirement or are imposed by East Herts on policies. When there is evidence to prove a breach of licensing requirements the individual in question can be issued with Licensing Record Points. Where 12 or more points are accumulated over 2 years this will trigger a review of the fitness and propriety of that individual to remain licensed.

Full details of the scheme are in the Taxi & Private Hire Handbook.

Apply for a Taxi Driver's Licence

Once you have met the above requirements you should then complete our Taxi Driver's Licence Application.

English competency

From the 1st June 2021 new applicants for drivers licenses will be required to pass the council approved competency test in written and spoken English. Please contact the Licensing Team for details.

Training day and knowledge tests

New applicants will be required to attend a full days training which will include knowledge tests at a cost of £98 which must be paid at the time of booking. Places cannot be guaranteed without payment.

At the time of booking the training and knowledge tests a comprehensive handbook will be provided electronically which will contain all the information a new applicant will need to pass the rules and regulations test along with other useful information. This document will be referred to throughout the training and a hard copy will be provided on the day. The training will take place at the Hertfordshire Fire & Rescue Training Centre, Longfield, Stevenage and the content for the training will be:

  • Rules and regulations
  • Driver safety
  • Customer service
  • How to report safeguarding concerns (Adult and Children)
  • Test of route knowledge
  • Rules and regulation test
  • Disability awareness training

The training will be the same for both dual driver and private hire driver applicants but the routes test will differ. Applicants will be given the result of their tests by the end of the training day.

Routes test

Dual Driver applicants - 40 topographical questions based around either Hertford and Ware or Bishop's Stortford and Sawbridgeworth.

Private Hire Driver applicants - 12 topographical questions based on 30 locations across the whole of East Herts District. The 30 locations will be provided to applicants at the time of booking a test. A map without an index will be provided for the exam. The map provided will be Hertfordshire Street Atlas (A-Z Street Atlas S. 5th edition) By: Geographers' A-Z Map Company

Rules and regulations test

All applicants - 25 multiple choice questions, 15 on rules and regulations , 5 on the highway code and 5 maths questions.


Due to the ongoing pandemic all tests are now carried out virtually so please contact the licensing team for an appointment.

NEW applicant training, RESITS for those that have failed any part of the tests and the Update Course for RENEWING drivers will all be held on the same day and To book an appointment, please use our online booking system

Where an applicant fails any part of the training day and testing they will be required to resit that part at additional cost.

CANCELLATION & REFUND POLICY: When booking a course please be aware that you can transfer your booking to another date (if available) up until 14 days before the course. After that time you are unable to transfer to a different date and you will not be entitled to a refund should you fail to attend.

Driving test

The standard taxi assessment must be passed before a driver's licence is issued and the cost of the test must be paid by you directly to the provider. East Herts currently recognises two providers for this test which can be booked online using the following links: