Use our online forms to contact us online. This means we can direct your enquiry to the right team straight away.

An East Herts MyAccount will make contacting us quicker and easier. With an East Herts MyAccount you can: 

• keep track of any outstanding forms
• access services
• report an issue
• make an enquiry

If you cannot find the form you need, you can also email our customer services team.

If you would like to speak to a member of our customer services team, our phone lines are open from Monday to Friday 9am - 5pm. 

Our telephone number is 01279 655261.

If you would like to speak to one of our team in person, you can visit one of our offices during our opening hours.

Our opening hours are as follows: 

• Tuesdays - Wallfields, Hertford, 10am-2pm.
• Wednesdays - Navigation House, Bishop's Stortford, 10am-2pm.
• Thursdays - Wallfields, Hertford, 10am-2pm.
• Fridays - Navigation House, Bishop's Stortford, 10am-2pm.

Please note our policy for dealing with unreasonable customer contact

Call Back Appointments

If you would like to book a particular time and date to speak to us about an issue related to planning, housing or benefits, we offer call back appointments which can booked below to speak to an officer at a time that suits you.