Make a Formal Complaint
Our Complaints Procedure
Stage 1 – We will acknowledge your complaint within 3 working days and pass this for investigation by the Complaints Champion of the service concerned. We aim to get a full response to you within 10 working days. If this is not possible, we will contact you to update you on the investigation within this time and let you know when you can expect a reply.
Stage 2 -If you are not satisfied with our response you can appeal to the Head of Service either in writing, email or via our on line form within 14 days.
We hope that we can sort out your problem, but if you have followed our complaints procedure and you are still not happy, you may contact the Local Government Ombudsman’s Helpline Team.
They are open Monday-Friday, 8.30am-5pm
The Local Government Ombudsman,PO Box 4771, Coventry, CV4 0EH
Phone: 0300 061 0614
If you are unable to use this form, please see our Contact Us (this link opens in a new window) for ways of getting in touch