Accessibility Statement

We aim to ensure that our website is accessible and usable to as many people as possible. It is has been designed to conform with Level AA of the W3C's Web Content Accessibility Guidelines, the minimum standard required by the UK Government.

Using this website

This website is run by East Herts District Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • zoom up to 500% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand. 

How accessible this website

We know that some parts of our website aren't fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some of our online services are hosted by third-party suppliers and you may find navigating these services difficult depending on their level of web accessibility. This includes, but is not restricted to, democracy.eastherts.gov.uk

What to do if you can't access parts of this website

If you need information on this website in a different format please complete our General Enquiry form.

We'll consider your request and get back to you.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our General Enquiry form to let us know.

Technical information about this website's accessibility

East Herts Council is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this website

This website was last tested in July 2020. The test was carried out using manual testers and automated software. We tested our main website platform www.eastherts.gov.uk

Accessibility improvements

Whilst we have worked hard to ensure our website is as accessible as possible, we recognise that some parts of our site are not yet fully accessible.  We have monitoring in place to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.

PDF documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

If a PDF or Word document is essential to providing our services we will look to fix these or replace them with an accessible HTML page.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix the following document:

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. Ultimately, wherever possible, we will try to provide an accessible HTML version of the information as the primary source.

External Websites

Our website branches off to a number of external sites for different council functions such as our payment portal and our FOI system.  We are working with them in order to ensure they are compliant with the very guidelines set out above but as we do not directly manage these sites, it is out of our direct control.

This statement was prepared on 4 September 2020. It was last updated on 16 September 2020.