Taxi Complaints & Feedback Form

Please use this form if you want to make a complaint about a taxi journey or incident. It can also be used for giving positive feedback about a journey or a particular driver. 

Before filling this form, please ensure you have taken the necessary steps identified in the previous page first

If you are unable to use this form, please see our Contact Us (this link opens in a new window) for ways of getting in touch

Red asterisk denotes a required answer.

Your Contact Details


Your Journey/ Feedback details

Please provide the Plate Number, Registration or Driver Badge Number. If you do not know the answer to any of these, it will be very difficult to investigate your complaint. If this is the case, please provide details of the driver or vehicle.
Please provide details of the start and end destination of the journey
Please tell us about your complaint / feedback (Max 1,000 characters)*

For the purposes of current data protection laws the information you supply the Council as part of your application will be used for the purposes of dealing with your request and retained as per our published corporate data protection privacy policy which can be found on the East Herts District Council Data Protection page (this link opens in a new window).

From time to time this information may be shared with other Council departments and / or outside partners to process your request as effectively as possible. Please confirm you have read the above privacy notice