Here’s the second in our short series focusing on some of the groups.
Citizens Advice East Herts provides free, independent, impartial and confidential advice on any subject to people living or working in East Herts. They are an independent local charity and part of the Citizens Advice network.
Lockdown meant they had to quickly shift the volunteer advice service from face to face to providing advice from home through phone, email and webchat – and they are very proud to have done this within 48 hours. As a service they haven’t operated home-working before and there has been a considerable investment in set up. Some of these costs are for equipment but there are also considerable staffing costs in ensuring they continue to provide a quality service with volunteers receiving all the support they need.
They’ve seen an increased number of clients contacting then for support, many of them new clients who’ve not needed their help in the past. They are able to support with advice on issues arising as a result of coronavirus, eg accessing sick pay, redundancy, money management, scams awareness and relationship breakdown.
They’re also able to issue Foodbank vouchers and signpost to domestic violence and mental health charities. They work closely with local community initiatives across East Herts.
On average, the volunteer adviser team is able to help 50 clients per day, with increased capacity as homeworking becomes established.
They’re grateful to everyone who supports them by playing the East Herts Lottery. For further info visit their website.
If you'd like to support your favourite local good cause, you can play the East Herts Community Lottery.