some common dilemmas facing people concerned about COVID-19.
Subjects tackled include advice on how to tell the difference between the symptoms of a cold and COVID-
19, what to do if you can’t get a test, and sources of support and help if you have symptoms or need to
Dr Nicolas Small, the lead GP for Herts Valleys CCG said: “We know that people want to do the right thing
to protect their own families and help keep workplaces, businesses, schools and nurseries open for
everyone. Problems with getting a test have been well publicised and although more lab capacity is coming
this will take a few weeks. To help the public, we have brought together some practical advice.”
Dr Prag Moodley, the lead GP for East and North Hertfordshire CCG added: “As the father of school-aged
children and a GP looking after elderly and vulnerable patients, I understand the anxiety that the growing
number of coronavirus cases is causing. We hope that these questions and answers can give some clarity
to anyone who is worried or confused.”
The comprehensive, easy to read information will appear on the websites of local health organisations, be promoted on social media and will be shared with organisations across the county. The advice will be updated as required. See these useful websites or scroll down for questions and answers.
Your questions answered
The coronavirus and protecting yourself from it
How can I protect myself from the virus?
The best ways we know to protect ourselves are by; washing your hands regularly or using sanitiser if
there’s no soap and water, keeping your distance from people whenever possible, wearing a face covering
where required or advised, and being alert to potential coronavirus symptoms in ourselves and others.
What are the most common symptoms of coronavirus?
Typical coronavirus symptoms are: a high temperature; a new continuous cough; or a change to or loss of
sense of taste of smell. A high temperature or fever is usually considered to be a temperature of 38C or
above. More details about coronavirus symptoms.
If you don’t have a thermometer you can usually tell if someone has a high temperature if they:
. feel hotter than usual to touch on their forehead, back or stomach
. feel sweaty or clammy
. have flushed cheeks
How can I tell if I have coronavirus or a cold?
If you are not sure whether you or your child’s symptoms suggest that they have coronavirus or an
everyday cough or cold, you can consult this online NHS symptom checker, which has been designed to
help you to tell the difference.
Children often pick up colds and bugs after returning to school, but a runny nose or sore throat are not
associated with COVID-19.
I think I need a coronavirus test. How can I get one?
If you have any of the coronavirus symptoms, try to arrange a test straight away if you can access the internet. Do not try to book a test if you haven’t got
symptoms. Tests are only for those with symptoms and you would be making it harder for people with
symptoms to get the test they need.
What if I can’t get online?
If you can’t get online, or have trouble using websites, you can try the telephone test booking number,
which is 119. However, the telephone service doesn’t have access to any more tests than the online
booking system. If there are no appointments online, calling 119 will not help.
I have symptoms but I haven’t been able to get a test. What should I do?
We know that many people all over the country are having problems booking a test and we understand
how frustrating this is. Do keep trying, as new testing slots are added regularly during the day.
Can I get a test from my GP, hospital or by turning up to a test site and joining the queue?
No. The only way for members of the public to get a test anywhere is to use the booking service. Your GP
does not have any COVID tests and they cannot diagnose COVID-19 in an appointment. Going to a GP
practice with symptoms endangers others and could cause the practice to close. Hospitals only have a very
limited number of tests for patients about to have planned treatments, or waiting to be discharged from
hospital – you can’t get a test in an A&E department. If you turn up at a testing site without an
appointment, staff cannot and will not test you.
I haven’t been able to get a COVID test, but I have symptoms. What should I do?
If you have COVID symptoms but haven’t been able to get a test within 5 days of your symptoms
developing, you should act as if you have the virus and follow the self-isolation guidance. You must not
leave your home for 10 days and anyone in your household or support bubble who hasn’t got symptoms
must stay at home too, for 14 days. This is in case they go on to develop symptoms as well. If people in
your household go on to develop symptoms, they should try to get a test too.
Detailed government advice on staying at home can be found here. If
you need to get food or other essential supplies during your isolation, please ask a friend or a family
member who doesn’t live with you to get them for you.
How can I look after myself if I have COVID-19, or the symptoms of the virus?
There is currently no specific treatment for coronavirus, but you can often ease the symptoms at home
until you recover, using the advice on the NHS website.
If your symptoms get worse and you are worried, go to https://111.nhs.uk/covid-19 . If you don’t have
access to the internet, you can ring NHS 111. If you have a long-term health condition and you are worried
about the impact of your coronavirus symptoms on your health, contact your GP surgery online or on the
Children and coronavirus
My child doesn’t have symptoms but has been sent home from school because someone in their school ‘bubble’ has coronavirus. What should I do?
Our schools, colleges and early years settings are working hard to try to ensure that pupils and staff are
protected and to stop the virus spreading. This means that children in the same group, class, or year as
someone with a confirmed case of coronavirus are being asked to self-isolate, even if they don’t have
symptoms. Although this is tough on children and families, this should slow down the rate at which the
virus is spreading in our area. Here’s what self-isolation means for a child or young person and their
• Self-isolation means they must not leave their home for 14 days because they might have been exposed
to Covid-19. It can take 14 days for symptoms to develop
• Your child(ren) should not leave the house and cannot visit family, friends or attend any activities or
parties, even if these are outdoors. They cannot go out to exercise, use public transport or taxis, even if
they wear a mask.
• Being sent home does not mean that your child(ren) has coronavirus and you should not book a test for
your child(ren), unless they develop symptoms
• Other members of your household will not be expected to self-isolate due to child(ren) being sent home
in a school bubble unless the child develops symptoms, in which case the rules on testing and self-isolation
• If your child(ren) develops symptoms while self-isolating at home, your entire household must self-isolate
immediately and you should try to book a test for those with symptoms. You should check the period of self-isolation which applies.
My employer has asked me to get an isolation note. How can I get one?
If you have been asked to get an isolation note from your employer, go to https://111.nhs.uk/covid-19
There is no need to call your GP and you must not visit your GP practice.
My child has a runny nose. Do I need a doctor’s note to say they can attend school?
Children often have runny noses. You do not need a note from your doctor to send your child to school if
they have a sniffle.
How will I manage if I have to isolate?
If you are worried about how you will manage with shopping, getting prescriptions or managing financially
when you are isolating, check here for support.