This was the first time the council entered the awards and required the team to show evidence of:
- a robust approach to licensing animal activity to ensure animal welfare in the district
- a clear and fairway to handle concerns raised by the public about licensed animal activity
- clear procedures to ensure inspections are carried out on time
- a network of experts, for example vets, behaviour experts and animal welfare organisations that can be consulted for advice
- a clear training procedure for council officers.
Following a change in the law in 2018 on how animal activities including animal boarding, dog breeders, pet shops, riding establishments and performing animals are licensed, the council informed businesses of the changes and updated its internal procedures and policies to comply with the new requirements.
Executive member for wellbeing Eric Buckmaster said: "This award is recognition of the professionalism of East Herts Council's approach, our commitment to the welfare of animals and the partnerships we've forged with experts in animal welfare. We're delighted to have been recognised by the RSPCA in this way."