We are looking to recruit an enthusiastic and resilient professional to join our Housing Options Team. The role of a Housing Options Officer (Prevention & Relief) involves providing customers with housing advice with a strong focus on preventing homelessness; seeing customers through all stages of the process including personalised housing plans and a decision on their homeless application if prevention or relief has not been possible.
Some of the key responsibilities include:
• Working under the Homelessness Reduction Act 2017 to give advice and assistance to customers in housing need to prevent or relieve their homelessness,
• Managing your own caseload including managing customers’ expectations, assisting customers to take steps to resolve their own housing need and attend relevant multi-agency meetings,
• putting measures in place to help clients find or maintain stable accommodation to prevent them becoming or being homeless,
• working to establish strong links with partner and support organisations for clients.
We are looking for an exceptional individual to provide support, advice and interventions to help prevent people from becoming homeless or find alternative suitable accommodation if they are already homeless.
You do not necessarily need to have direct experience in this area of work as we are looking for someone with excellent communication and negotiating skills who can engage with customers in a demanding environment in order to find solutions.
The ideal candidate will have:
• the ability to work in a busy environment and a commitment to helping vulnerable people make positive changes in their lives,
• the ability to deal with challenging situations using tact and diplomacy,
• knowledge of social housing and access and entitlement to the welfare system,
• experience of working with multiple stakeholders from the public and private sector
• excellent communication skills
• competency in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint).
East Herts is consistently rated as amongst the best areas in the country to live, with excellent schools and healthcare, a huge array of green space, beautiful waterways, unique market towns and picturesque villages. We also enjoy high levels of employment and a diverse local economy.
The vision of the Council is to provide East Hertfordshire residents and businesses with a future that is prosperous and sustainable. In order to achieve this, a number of strategic objectives have been developed, which allow the Council in conjunction with its many partners to focus on the key issues that concern the residents of East Hertfordshire.
Whatever their role, everyone contributes to delivering great services to our local community. Our vision is to preserve the unique character of East Herts and ensure it remains one of the best places to live and work. To accomplish this, our focus is to improve the health and wellbeing of our communities, enhance the quality of people's lives and enable a flourishing local economy.
Our team is at the very heart of our council – we recognise that together with our elected members, we make the difference to our local communities. We are dedicated to staff development and individual success within a team framework. To help our staff deliver, we provide a supportive work environment, development opportunities and work to help everyone achieve their potential, whilst enjoying a positive work-life balance.
Benefits of working for us
• A variety of flexible working options available, including part-time working, job share, compressed hours and home working
• Flexi-time scheme
• Free tea and coffee
• Local Government pension scheme
• Generous annual leave
• A range of discounts including high street retailers and local leisure centres
• Professional environment where your career path really matters and your development is supported by the organisation
• Flexible and supportive team
As part of our Green Travel agenda we actively encourage employees to explore more economical and eco-friendly means of travel to work, e.g. public transport, cycle, walk or car share, and support this through a number of initiatives such as Liftshare.
How to apply
For an informal discussion regarding the role, please contact Claire Bennett, Service Manager -Housing services or Elaine Hickles, Homeless Services Manager on 01279 655261.
Closing date: 18th November 2019 at 5pm. CVs will not be accepted. A Basic DBS check will be required for this post.
If you do not hear from us within 2 weeks of the closing date please assume that your application has not been successful.
If your application has been successful, the recruiting manager will contact you to invite you to an interview. We hope you enjoy the process and look forward to making contact with you very soon.
EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity