Housing Service, Homelessness and Coronavirus
The council’s offices have limited opening times to the public and so we have moved to a telephone service. The council’s phone lines are likely to be very busy so we are asking you to contact the Housing Options Service by emailing Housingoptions@eastherts.gov.uk with your contact details and a brief outline of your enquiry. One of the Housing Options Team will then call you back.
There is also a facility for booking a telephone call with a member of the Housing Options team at a date and time that is convenient to you via our online booking system - book a call back from a housing officer .
If you are unable to contact us by email then please call the main council phone number, 01279 655261, and if all our Housing Options Officers are busy one of the Customer Services team will send a customer enquiry request to the Housing Options Team on your behalf.
Update on the Council's Choice Based Lettings Service
The Government has issued updated its guidance, in collaboration with Public Health England (now called UK Health Security Agency), to social landlords, housing associations and local authorities on how to manage their allocation and lettings processes, to ensure public safety and protection of the vulnerable to ensure that moving home can resume and happen safely.
The process of finding and moving into a new home might be different and will vary will between different housing associations as those involved in the processes have had to adapt practices and procedures to ensure that the risk of the spread of Coronavirus is reduced as far as possible. If you are nominated to a home through Choice Based Lettings some housing associations may offer an unaccompanied viewing or videos of the property and some may still offer in-person viewings. The housing association will advise you of their revised processes when they contact you. The housing association will also need to discuss with you your current health and whether you, or a member of your household are self-isolating or shielding and also your arrangements for moving before proceeding with the move.
The process for advertising and bidding for suitable properties through the council’s Choice Based Lettings service, for applicants on the council’s Housing Register, remains the same and can be accessed at the HomeOptions website.
The advertising and letting processes will remain under review by the council and housing associations to ensure they meet the government’s guidelines and that the safety of residents and staff is protected. If the council or our partners have concerns then the service may be suspended again whilst processes are reviewed.
If you have any concerns regarding someone sleeping rough in East Herts then please contact the Housing Options Service by telephone or email. Please include their location and if you know their name and/or a description of what they are wearing. Or you can report them using the Government’s Street Link Service.