Housing Service, Homelessness and Coronavirus

Please be aware, we are now providing the service for our Housing Options and Homelessness in a different way.

The council’s offices are closed to the public and we have moved to a telephone service. The council’s phone lines are likely to be very busy so we are asking you to contact the Housing Options Service by emailing Housingoptions@eastherts.gov.uk with your contact details and a brief outline of your enquiry. One of the Housing Options Team will then call you back.

If you are unable to contact us by email then please call the main council phone number and a message will advise you of what to do/one of the Customer Services team will send a customer enquiry request to the Housing Options Team on your behalf.

However, we are asking that if you have got somewhere safe to stay, please remain where you are. If you need advice or if you are about to become homeless, please email Housingoptions@eastherts.gov.uk or call 01279 655261 and support will be available to you by phone.

We are in contact with our local Housing Associations and given the current situation and government guidance the Housing Associations they are currently not letting any general needs or sheltered homes for the safety of customers and their staff.

Both the Council and the Housing Associations understand that this is a very difficult time for anyone looking to move into their long-term home, however they will resume their normal viewing and letting services as soon as they are able and will contact you when this happens if you have already been made an offer of accommodation.

Because the Housing Associations have suspended their lettings service the council will not have any properties to advertise through it Choice Based Lettings Service for the foreseeable future. However the Housing Options Service will continue to process and update Housing Register applications, where we are able, ready for when the housing associations resume letting homes.

Rough Sleepers

If you have any concerns regarding someone sleeping rough in East Herts then please contact the Housing Options Service by telephone or email. Please include their location and if you know their name and/or a description of what they are wearing. Or you can report them using the government’s Street Link Service