Community Triggers

The Community Trigger gives victims and communities the right to request that agencies deal with persistent ASB by reviewing their case and any actions taken. Any resident within East Herts can request a trigger if they feel they meet the criteria.

The ASB Crime and Policing Act (2014)

The ASB Crime and Policing Act (2014) introduced new powers in regards to ASB, dangerous dogs, forced marriage, sexual harm and illegal firearms used by gangs and in organised crime.

It also includes changes to improve the provision of services to victims and witnesses. Focusing specifically upon ASB the Act is seeking to achieve the following:

  • To introduce more effective powers for tackling ASB, which provide better protection for victims and communities, act as a real deterrent to perpetrators and give victims a say in the way their complaints are dealt with.
  • To replace the existing 19 powers to deal with ASB with six faster, more effective ones. Consultation showed that areas tended to use the same powers to resolve issues rather than making use of all of those available.
  • To give landlords powers to deal swiftly with the most serious ASB committed by their tenants.

In addition to the new powers for practitioners the Act introduces measures that focus on victims of ASB. One of these is to give victims the ability to ensure that action is taken to deal with persistent ASB through a 'Community Trigger'.

What is the criteria for the Community Trigger?

Three reports from an individual about separate incidents in 6 months or 3 individuals have separately reported similar in 6 months.

Where the same incident has been reported to more than one agency this is classed as one incident.

Who can use the Community Trigger?

Any resident within East Herts can request a trigger if they feel they meet the above criteria. In addition, someone can request one on behalf of their relative or friend should they have their consent to do so. Anonymous requests however will not be processed.

How do I access the Community Trigger?

You can raise the Trigger by completing our online Community Trigger Referral Form. Alternatively, hard copies of the form can also be posted out upon request if preferred.

What happens next?

  1. Community Trigger form received
  2. Acknowledge receipt within 2 working days
  3. Referred to the next Anti-social Behaviour Action Group (ASBAG) for discussion
  4. Notified of ASBAG decision within 5 working days


The trigger does not provide agencies with any additional powers to address ASB. The trigger is to ensure that the most appropriate actions have been taken.

It may be that the Trigger criteria has been met, however based upon the available evidence that no further action can be taken and the case will be monitored by agencies through the ASBAG.

If the ASBAG feels that the criteria has not been met advice will be given about the case and how ASB can be reported.

What happens if I am not satisfied with the outcome?

Following the result from the ASBAG, should you wish to appeal the outcome, you can do so by contacting the Chair of the Community Safety Partnership (CSP) for the case to be reviewed. This has to be in writing and sent to: Chair of the Community Safety Partnership, East Herts Council, Wallfields, Pegs Lane, Hertford, Herts, SG13 8EQ.

Are the details provided confidential?

Your details will not be shared with agencies or individuals outside of the East Herts CSP and will be stored in line with Data Protection principles.

Does this replace existing complaints procedures?

The Trigger should not be used as a replacement for agencies existing complaints procedures or to make a complaint against an individual officer or agency. The Community Trigger is a process for problem solving and finding solutions for the victim(s), as well as providing a mechanism for multi-agency accountability which cannot be achieved through single agency complaints procedures.

Community Trigger Online form

If you believe you meet the above criteria please fill in our Community Trigger Form

Community Triggers Received for East Herts

Reference - CT01/14 Date of review - 21/08/14

Outcome - Agreed that the trigger was not met. The case is still under investigation from Env health and Police.

Reference - CT02/14 Date of review - 21/08/14

Outcome - Agreed that the trigger was not met. The case is still under investigation from Env health and Police.

Reference - CT03/14 Date of review - 09/09/14

Outcome - Agreed that the trigger was met however no further action to be taken at that time as all incidents reported have been investigated and appropriate measures in place