Help with Benefits

If you need help with your benefits claim, there are lots of ways you can get in touch with us including our benefits drop-in sessions, email and over the phone.

For information and advice on your benefits claim, or what financial support you may be eligible for please email

Alternatively you can write to:

The Benefits Service
East Herts Council
Pegs Lane
SG13 8EQ

Or you can call us on 01279 655261.

Drop In Sessions

We also run Housing Benefit Drop in sessions at our offices:

Wallfields, Pegs Lane, Hertford
Tuesday 8.30am - 4pm
Wednesday 8.30am - 12.30pm

Charringtons House, The Causeway, Bishop's Stortford
Monday - Friday, 8.30am - 5pm.

Please note opening times may occasionally vary, so please call before travelling any distance.

Request a Home Visit

In certain circumstances we may be able to arrange to visit you in your home. To request this service please complete the form below.

Red asterisk denotes a required answer.

Please select which would be your preferred day(s) for us to visit
Please select which would be your preferred day(s) for us to visit

For the purposes of current data protection laws the information you supply the Council as part of your application will be used for the purposes of dealing with your request and retained as per our published corporate data protection privacy policy which can be found on the East Herts District Council Data Protection page (this link opens in a new window).

From time to time this information may be shared with other Council departments and / or outside partners to process your request as effectively as possible. Please confirm you have read the above privacy notice