Test and Trace Support Payment

On 20 September, the Government announced a new national Test and Trace Support scheme. Under the new scheme, payments of £500 will be available for residents who have received notification from NHS Test and Trace to self-isolate, providing that their period of self-isolation started on or after 28 September 2020.

If you have been told by the NHS to self-isolate, either because you have tested positive for coronavirus COVID-19 or you have been in contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period. 

How to apply

To apply, please complete the application form at the bottom of this page and we will assess your eligibility. Please do not delay in applying for financial support to self-isolate.

Before completing the form please read the eligibility criteria below. Please also read our information on the First Right of Appropriation.

People who live in the district of East Herts  who have received notification from NHS Test and Trace to self-isolate will be entitled to a Test and Trace Support Payment if they:

  • Have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • Are employed or self-employed
  • Are unable to work from home and will lose income as a result
  • Are currently receiving:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit and/or;
    • Pension Credit

This payment is designed to support people on low incomes, if they will lose income as a result of self-isolating, and to encourage them to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions. The scheme will last until 31 January 2021.

If you do not meet the above eligibility criteria a discretionary £500 lump sum payment in exceptional circumstances may be available to an individual who meets the main qualifying criteria for the Test and Trace Support Payment (i.e. they are a low-income worker who is unable to work because they are self-isolating) providing that their period of self-isolation started on or after 28 September 2020 but are not in receipt of qualifying benefits and could suffer financial hardship as a result of not being able to work.

You will not be eligible for the scheme if you:

  • Are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period).
  • Continue to receive full wages while you self-isolate.
  • Can work from home during a period of self-isolation.
  • Are no longer required to self-isolate i.e. your period of self-isolation ended before the Self-Isolation Payment Scheme launched (28 September 2020)
  • Have not received a notification from NHS Test and Trace telling you to self-isolate.
    Can I help someone else make an application, or make an application on their behalf?
    You can help someone else fill out an application, or fill out an application on their behalf. However, you cannot receive payments on behalf of someone else; payments will only be made to the person who has been asked to self-isolate by NHS Test and Trace.

Before you start You will need the following information to complete this form:

  • your eight-digit NHS Test and Trace ID Number - we cannot issue a payment without this
  • your bank details and a copy of your latest bank statement (one issued within the last month)
  • proof of your earnings, such as a pay slip (issued within the last month) ;
  • proof of self-employment e.g. most recent set of accounts or evidence of self-assessment HMRC returns;
  • Your National Insurance Number Test and Trace Support Payments are subject to income tax but exempt from any National Insurance contribution and they do not count as income for benefit purposes.

If you receive a Self-Isolation / Test and Trace Payment you must self-isolate as requested by NHS Test and Trace. 

Please visit the NHS website for more details of the NHS Test and Trace self-isolation requirements for those testing positive and those who have been in contact with someone who has tested positive and has now been told to self- isolate by NHS Test and Trace.

Test and Trace Support Payment - Application form

Red asterisk denotes a required answer.

  • 1 Current: Your Details
  • 2 Self Isolation
  • 3 Employment
  • 4 Payment details
  • 5 Complete

Your details

If you're completing this form on behalf of someone else, please provide your name and relationship to the applicant (the person who will receive the money), followed by the details of the applicant below.
For example friend, relative, advisor

Applicant details