Test and Trace Support Payment

The Test and Trace Support Scheme is a £500 payment for eligible individuals who have been asked to self-isolate by NHS Test and Trace on or after 28 September 2020 or identified as a close contact by the NHS COVID-19 App from 10 December 2020.

If you have been told by the NHS to self-isolate, either because you have tested positive for coronavirus COVID-19 or you have been in contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period.

From 8th March 2021, Parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment or discretionary payment if they need to take time off work to care for a child or young person. See the Eligibility drop down below for more information.

How to apply

To apply, please complete the application form at the bottom of this page and we will assess your eligibility. Please do not delay in applying for financial support to self-isolate.

Before completing the form please read the eligibility criteria below. Please also read our information on the First Right of Appropriation.

People who live in the district of East Herts  who have received notification from NHS Test and Trace to self-isolate will be entitled to a Test and Trace Support Payment if they:

  • Have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • Are employed or self-employed
  • Are unable to work from home and will lose income as a result
  • Are currently receiving:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit and/or;
    • Pension Credit

This payment is designed to support people on low incomes, if they will lose income as a result of self-isolating, and to encourage them to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions. The scheme will last until 30 June 2021.

Parents or Guardians of a young person or child having to self-isolate.

From 8th March 2021, parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment or discretionary payment if they need to take time off work to care for a child or young person who is.

Applicants must meet all the criteria below:

  • they are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person's self-isolation period.
  • they are employed or self-employed
  • they cannot work from home while undertaking caring responsibilities and will lose income as a result
  • they meet all the other means-tested eligibility criteria for a Test and Trace Support Payment or locally determined criteria for a discretionary payment.

Their child or young person:

  • is aged 15 or under (or 25 or under with an Education, Health and Care Plan (EHC) and normally attends an education or childcare setting.
  • has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19.

Discretionary Scheme

If you do not meet the above criteria you may still qualify for a payment under our discretionary scheme. Discretionary scheme applications will be considered from:

  • Applicants who have 'no recourse to public funds' 
  • Applicants who are appealing or waiting a decision on a qualifying benefit

To qualify for the discretionary scheme you must:

  • be unable to work from home
  • have a loss of income during the isolation period
  • will face financial hardship as a result of not being able to work whilst self isolating
  • earn less than £500 per week after tax and National Insurance contributions
  • have less than £16,000 capital
  • supply evidence of the requirement to self isolate (8 digit NHS ID)
  • claim within 28 days of the start of the self -isolation period

You will not be eligible for the scheme if you:

  • Are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period).
  • Continue to receive full wages while you self-isolate.
  • Can work from home during a period of self-isolation.
  • Are no longer required to self-isolate i.e. your period of self-isolation ended before the Self-Isolation Payment Scheme launched (28 September 2020)
  • Have not received a notification from NHS Test and Trace telling you to self-isolate.
    Can I help someone else make an application, or make an application on their behalf?
    You can help someone else fill out an application, or fill out an application on their behalf. However, you cannot receive payments on behalf of someone else; payments will only be made to the person who has been asked to self-isolate by NHS Test and Trace.

Before you start You will need the following information to complete this form:

  • your eight-digit NHS Test and Trace ID Number - we cannot issue a payment without this
  • your bank details and a copy of your latest bank statement (one issued within the last month)
  • proof of your earnings, such as a pay slip (issued within the last month) ;
  • proof of self-employment e.g. most recent set of accounts or evidence of self-assessment HMRC returns;
  • Your National Insurance Number Test and Trace Support Payments are subject to income tax but exempt from any National Insurance contribution and they do not count as income for benefit purposes.

If you receive a Self-Isolation / Test and Trace Payment you must self-isolate as requested by NHS Test and Trace. 

Please visit the NHS website for more details of the NHS Test and Trace self-isolation requirements for those testing positive and those who have been in contact with someone who has tested positive and has now been told to self- isolate by NHS Test and Trace.

Test and Trace Support Payment - Application form

Red asterisk denotes a required answer.

  • 1 Current: Your Details
  • 2 Self Isolation
  • 3 Employment
  • 4 Payment details
  • 5 Complete

Your details

If you're completing this form on behalf of someone else, please provide your name and relationship to the applicant (the person who will receive the money), followed by the details of the applicant below.
For example friend, relative, advisor

Applicant details