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Apply for Housing

Affordable rented housing is housing for households that cannot afford to buy or rent in the private market.

We maintain the Housing Register for people wanting access to affordable rented housing provided by registered providers operating in the district. We can help you find out if you are eligible and qualify for a registered provider home, explain how the Housing Register points scheme works, and how offers of accommodation to housing associations in the district are made to people on the Housing Register through HomeOptions.

Apply for Housing

To apply to join the Housing Register please  register for Housing on the HomeOption website.

It is a good idea to have all the information you will need to complete it before you start, such as addresses of previous accommodation and the dates you moved into and out of each of those addresses. You will also need details of your income from employment, benefits and tax credits, and the amount of any savings you may have and the value of the equity in your home if you own it.

You will be able to save the application at any point so you can come back to it later.

When you submit the form you will be given your application number, which you will be able to use for bidding for properties on HomeOption once we have photocopies of all the supporting evidence that we require and have set your application to "live". You will be given a list of this evidence when you submit the form. Please note that we cannot process your application and assess your priority for housing without this evidence.

We operate an online housing application system and all applications will have to be made via this method. If you do not have access to the internet, you can come into either of our offices in Bishop's Stortford or Hertford and use the computers available in our reception areas, as well as other public access areas such as libraries, etc.

If you need any help regarding the online application please contact us and we will be happy to advise you.

For more information please read our  Housing Register & Allocations Policy [418kb].

Medical Conditions and Housing

If you have a medical condition that is affected by your housing situation the please complete the Housing Application Medical Assessment Form [66kb] and return it with the rest of your evidence.

Please remember to to include a photocopy of any repeat prescriptions and or labels of your current medication.

How HomeOption Works

HomeOption is a choice based letting scheme for allocating all affordable rented housing owned by registered providers in East Herts.

Every two weeks the Housing Service advertises housing association properties that are empty through HomeOptions. Applicants on the Housing Register can express an interest in up to three properties that are suitable for their household's size. The Housing Service then forward the name of applicant with the highest number of points, for each property advertised, to the housing association that owns the property. The housing association will then contact the household directly.

If you have a low number of points and therefore considered to have a low housing need on our Housing Register, you are likely to be on the Housing Register for a long time with no prospect of receiving an offer of a property. If you wish to move you will need to consider other options such as renting in the private sector.

How Housing is Allocated

Affordable housing is allocated according to the council's local Housing Register and Allocations scheme. The current policy was adopted by the Council and came into effect on 1 May 2013. The Council's Housing Register and Allocations Policy is a document that sets out how the Council awards priority, via a points based system, to applicants that need to be considered for a registered provider's (also called housing associations) home.

For more information please read Housing Register - A guide to the points system [42kb].

Contact the Housing Options Team

The Housing Options Team is based at the Council offices in Pegs Lane, Hertford and offices are open from 9am to 5pm Monday to Friday but unless it is an emergency you should telephone first to make an appointment to ensure someone is available to see you. We also have a limited service on some days at the council's offices in Bishop's Stortford.

The telephone number for both offices is 01279 655261 and then ask to speak to a member of the Housing Options Team. You can also email housingoptions@eastherts.gov.uk.

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