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F16/519

Safe working practices and the impact of single manning

Request Description

I am currently conducting some research for a dissertation on safe working practices and the impact of single manning / lone working on employees within the public sector. My research so far has led me to understand that single manning / lone working has become far more prevalent in recent years due to cost cutting measures and streamlining. Therefore, under the terms of the Freedom of Information Act, I would like to request answers for the following...

 

Q1: Does your local authority issue guidance to those who work on their own?

Q2: Approximately, how many employees of your local authority are now classed as lone workers? As a percentage of total number of employees?

Q3: Are those employees who undertake lone working provided any form of specialised training, such as conflict avoidance or De-escalation techniques?

Q4: Are lone workers issued any PPE safety equipment or means for signalling an emergency (i.e. personal alarms, pagers, mobile phones?)

Q5: Does the Local Authority provide this equipment / service or is it outsourced to private sector companies? If so, whom?

Q6: How many assaults were reported by staff to the Local Authority in 2015 (if no stats known, then for the year 2014).

Q7: Please provide the name and job titles of the person(s) responsible for the safety of your local authority's lone workers or lone worker policy and lone working risk assessments (health and safety manager?)

Q8: Please list the contact details (phone, email) of these person(s) responsible.

Request Date28 July 2016
Requested byIndividual
Released Date  

23 August 2016       

Response

Q1: Does your local authority issue guidance to those who work on their own?  Lone working guidance and information is provided and supported by risk assessment 

Q2: Approximately, how many employees of your local authority are now classed as lone workers? As a percentage of total number of employees?

It is estimated that the council employs around 115 lone workers, 26 of which are field workers. This is roughly 30% of the workforce.

Q3: Are those employees who undertake lone working provided any form of specialised training, such as conflict avoidance or De-escalation techniques?

Yes - and with the introduction of the lone worker safety service and dedicated 24/7 alarm receiving centre training on lone worker devices is part of the service.

The council are also planning to run a newly developed 'Lone Worker Safety and Prevention of Violence and Aggression' training course that includes conflict avoidance and de-escalation techniques.

Q4: Are lone workers issued any PPE safety equipment or means for signalling an emergency (i.e. personal alarms, pagers, mobile phones?)  Lone Workers are issued the lone worker device and mobile phones, services are also required to have manual response procedures     

Q5: Does the Local Authority provide this equipment / service or is it outsourced to private sector companies? If so, whom?  The service is provided by a dedicated Lone Worker service with 24/7 alarm response management - this is provided by Guardian 24

Q6: How many assaults were reported by staff to the Local Authority in 2015 (if no stats known, then for the year 2014).

0 physical assaults

3 reported verbal assaults

Q7: Please provide the name and job titles of the person(s) responsible for the safety of your local authority's lone workers or lone worker policy and lone working risk assessments (health and safety manager?)

The Health and Safety Officer is responsible for providing advice and guidance to all employees.  This advice and guidance also includes ensuring that the regulatory and legislative requirements are complied with in regard to the Health and Safety at Work Act and subordinate regulations.  In regard to Lone Workers this means ensuring that all Heads of Service have arrangements in place to work in conjunction with the Lone Worker monitoring service.  The Councils Facilities Manager is the contract manager for the Lone Worker Service contract.

Q8: Please list the contact details (phone, email) of these person(s) responsible.

We do not release personal details of staff below head of service level However the Heath and safety officer can be contacted either by mail to this address

Wallfields
Pegs Lane
Hertford
Herts
SG13 8EQ

Or by calling our main switchboard on 01279655261

Refused  

    

Refusal