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F16/321

Garden Waste

Request Description

Please could you respond to each of the questions below?

1. Do you charge for garden waste collections?

2. If yes:

a. How much do you charge?

b. Do you have an online offer?

c. What payment mechanisms do you offer to your customers? Please also confirm which payment providers you use and/or IT systems to facilitate payments.

d. When does your scheme run from and to?

e. How many customers use your scheme? If possible, please break this down across each channel

f.    On average, how many garden waste bins does each property have

g.   Is there a maximum number of bins permitted per property, and if so, how many.

3. If no, are you planning to charge in future years and if so when?

4. Which back office IT waste system(s) do you use to manage your waste collection services?

5. Which CRM solution do you use?

Request Date29 April 2016
Requested byIndividual
Released Date  

17 May 2016  

Response

1.       Do you charge for garden waste collections? No

2.       If yes:

a.       How much do you charge?

b.      Do you have an online offer?

c.       What payment mechanisms do you offer to your customers? Please also confirm which payment providers you use and/or IT systems to facilitate payments.

d.      When does your scheme run from and to?

e.      How many customers use your scheme? If possible, please break this down across each channel

f.    On average, how many garden waste bins does each property have

g.   Is there a maximum number of bins permitted per property, and if so, how many.

3.       If no, are you planning to charge in future years and if so when? There are no plans to charge for green waste at the moment.

4.       Which back office IT waste system(s) do you use to manage your waste collection services? Mayrise

5.       Which CRM solution do you use? None

Refused

        

Refusal