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F16/313

Information on number of rejected DHP applications

Request Description

I am seeking information about eligible applicants who applied unsuccessfully for Discretionary Housing Payments at your council in the most recent financial year (April 1 2015 to March 31 2016).

By "eligible applicants," I mean DHP applicants who were in receipt of housing benefit at the time of their applications and who applied for a Discretionary Housing Payment for help with housing payment problems that DHPs can be used to cover (for example, the bedroom tax, rent shortfall due to LHA caps, rent in advance and tenancy deposit assistance, etc).

Could you send me answers to these questions:

1) How many applications for Discretionary Housing Payments were made to your council by eligible applicants in the 2015-2016 financial year?

2) How many of those applications were rejected/unsuccessful?

3) What were the five main reasons that eligible DHP applicants had their DHP applications turned down in the 2015-2016 financial year?

4) If one of the reasons that eligible applicants were turned down was that application forms were not adequately completed, could you please let me know:

-if the council follows up inadequately completed forms with applicants and how - does the council contact applicants to ask for missing information, or offer a service to help applicants fill in forms correctly if they have support needs?

- what information do applicants in these cases generally not include - is it supporting information (such as bank statements) that is left out, or do people not complete fields in the application forms?

5) Does your council restrict the number of DHP awards an applicant can receive? If Yes, how many awards can an eligible applicant receive? Are they excluded from multiple applications even if their financial circumstances remain the same/don't improve?

6) Are DHPs ever awarded to applicants who do not complete your formal application forms - for example, will your council award DHPs to applicants whose councillors or support workers apply on their behalf by email or phone call? If Yes, how many DHPs were awarded that way in the 2015-2016 financial year?

7) Did your council exceed its government Discretionary Housing Payment allocation in the 2015-2016 financial year? Did your council top up its government allocation?

8) How many applications for Discretionary Housing Payments were made to your council by eligible applicants in the 2014-2015 financial year?

Request Date26 April 2016
Requested byIndividual
Released Date  

26 May 2016   

Response

1) How many applications for Discretionary Housing Payments were made to your council by eligible applicants in the 2015-2016 financial year?  361

2) How many of those applications were rejected/unsuccessful?  105

3) What were the five main reasons that eligible DHP applicants had their DHP applications turned down in the 2015-2016 financial year? No shortfall between HB and rent; shortfall small enough to manage with income levels; Non Dependant in property to contribute; total income adequate to meet shortfall; exemption applied instead of DHP.

4) If one of the reasons that eligible applicants were turned down was that application forms were not adequately completed, could you please let me know:

-if the council follows up inadequately completed forms with applicants and how - does the council contact applicants to ask for missing information, or offer a service to help applicants fill in forms correctly if they have support needs? We  follow up if forms not adequately completed by writing to customer or dealing directly with support workers etc  

- what information do applicants in these cases generally not include - is it supporting information (such as bank statements) that is left out, or do people not complete fields in the application forms?

5) Does your council restrict the number of DHP awards an applicant can receive? NO  If Yes, how many awards can an eligible applicant receive? Are they excluded from multiple applications even if their financial circumstances remain the same/don't improve?

6) Are DHPs ever awarded to applicants who do not complete your formal application forms - for example, will your council award DHPs to applicants whose councillors or support workers apply on their behalf by email or phone call?  NO  If Yes, how many DHPs were awarded that way in the 2015-2016 financial year?

7) Did your council exceed its government Discretionary Housing Payment allocation in the 2015-2016 financial year? Did your council top up its government allocation?  NO

8) How many applications for Discretionary Housing Payments were made to your council by eligible applicants in the 2014-2015 financial year?  441

Refused

        

Refusal