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F16/234

Waste Collection

Request Description

i) The total number of complaints received by the Council regarding waste collection annually over the past 5 years. I would therefore request the number of complaints annually in 2011; 2012, 2013; 2014 and 2015.

ii) a break down of the complaints indicated in i) : how many of them in each year relate to failed collection of household rubbish? What do the other complaints relate to?

iii) How often are household bins collected by the Council?

iv) How many different categories of household bin does the Council collect? What are they?

Request Date31 March 2016
Requested byMedia
Released Date  

10 May 2016 

Response

i)  21884  2011 3854; 2012 3809, 2013 4649; 2014 5554 and 2015 4018.

ii)  2011 = 1051, 2012 = 1207, 2013 = 1397, 2014 = 1059, 2015 = 670.  Container not returned to boundary, lost container, spilled waste, incident/accident, collection before 07:00, council policy, wrong day, part empty, side waste.

iii)  Alternate weekly.

iv)  4  Residual, green and food, paper, co-mingled material.   

Refused

      

Refusal