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F15/748

Software applications

Request Description

I am writing to you to make a request for information under the Freedom of Information Act 2000.

Please could you provide me with the name(s) of the software application(s) (or the name of the company that develops it) used in your organisation for the following functions:

1. Housing Management (for example, Northgate Housing, Capita Academy, Orchard Housing or Civica Saffron)

2. Housing & Council Tax Benefit (for example, Capita Academy, Civica IBS/OpenRevenues or Northgate iWorld/Anite/SX3)

3. Customer Relationship Management (for example, KANA/Lagan, Oracle LG45, Microsoft Dynamics, SAP CRM or Northgate Front Office)

4. Integrated payroll & personnel (for example, MidlandHR iTrent, Northgate Resourcelink, SAP ERP, Frontier Software Chris21 or Oracle E-Business)

5. Income Management (for example, Capita AIM, Civica ICON or Northgate
PARIS)

6. Call Logging (for example, Tiger 20/20, Datatrack Eclipse or BTS
Commsware)

7. Electronic Document Management (for example, Northgate Anite, Civica Comino, OpenText LinkLink or Idox)

8. Workflow (for example, Northgate Anite or Civica Comino, Kofax or OpenText LinkLink)

9. Waste Collection (for example, Mayrise, Bartec Auto ID)

10. Corporate Asset Management (for example, TechnologyForge, CIPFA IPF or Northgate Codeman)

11. Data analytics (for example, IBM Cognos, SAP BusinessObjects, Oracle, Tableau or QlikView)

12. Productivity (for example, Microsoft Office, Google Docs or OpenOffice)

If more than one application is used for these functions, please state the number of users for each application if available.

Request Date8 October 2015
Requested byIndividual
Released Date  

29 October 2015 

Response
1. Housing Management (for example, Northgate Housing, Capita Academy, Orchard Housing or Civica Saffron)
East Herts Council does not manage Housing so has no Housing Management system
2. Housing & Council Tax Benefit (for example, Capita Academy, Civica IBS/OpenRevenues or Northgate iWorld/Anite/SX3)
Capita
3. Customer Relationship Management (for example, KANA/Lagan, Oracle LG45, Microsoft Dynamics, SAP CRM or Northgate Front Office)
East Herts council no longer has a CRM
4. Integrated payroll & personnel (for example, MidlandHR iTrent, Northgate Resourcelink, SAP ERP, Frontier Software Chris21 or Oracle E-Business)
HR Evolution sold by Wealden - new system currently being procured
5. Income Management (for example, Capita AIM, Civica ICON or Northgate
CIVICA ICON
6. Call Logging (for example, Tiger 20/20, Datatrack Eclipse or BTS Commsware)
MITEL 
7. Electronic Document Management (for example, Northgate Anite, Civica Comino, OpenText LinkLink or Idox)
IDOX Document Management - (Planning, Building Control). Opentext (RKYV) for Revenues and Benefits (soon to be replaced)
8. Workflow (for example, Northgate Anite or Civica Comino, Kofax or OpenText LinkLink)
IDOX Document Management for Planning and Building Control
9. Waste Collection (for example, Mayrise, Bartec Auto ID)
Mayrise
10. Corporate Asset Management (for example, TechnologyForge, CIPFA IPF or Northgate Codeman)
None 
11. Data analytics (for example, IBM Cognos, SAP BusinessObjects, Oracle, Tableau or QlikView)
SAP Business Objects
12. Productivity (for example, Microsoft Office, Google Docs or OpenOffice)
Microsoft Office

  

Refused

                                                            

Refusal