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F15/555

Website Usage

Request Description

Please could you provide the following information about the usage of your website:

The total number of sessions (visits) made to your website. The overall "bounce rate" that is the proportion of sessions which involved only 1 page view. The proportion of sessions on your website made on desktop devices, mobile devices and tablet devices respectively

Please confirm what system you use to measure site usage (such as Google Analytics).

Please provide these figures for the 12 months ending 31 July 2015 unless only a shorter timeframe is possible. If you filter some sessions from your website (such as visits from IP addresses used by your employees), please provide the figures for both the filtered and unfiltered data (what Google Analytics calls "views"). If you have multiple websites please provide these figures for each site.

My intention is to use this data for benchmarking purposes so any additional explanation of the source of the data that will assist in benchmarking would be appreciated

Request Date14 August 2015
Requested byIndividual
Released Date  

3 September 2015      

Response

Please could you provide the following information about the usage of your website:

The total number of sessions (visits) made to your website: 337,989

  • The overall "bounce rate" that is the proportion of sessions which involved only 1 page view. 45.38%
  • The proportion of sessions on your website made on desktop devices, mobile devices and tablet devices respectively:

 

1.desktop

224,987

(66.57%)
2.tablet

57,976

(17.15%)
3.mobile

55,026

(16.28%)

 

  • Please confirm what system you use to measure site usage (such as Google Analytics). Google Analytics

Please provide these figures for the 12 months ending 31 July 2015 unless only a shorter timeframe is possible. If you filter some sessions from your website (such as visits from IP addresses used by your employees), please provide the figures for both the filtered and unfiltered data (what Google Analytics calls "views"). If you have multiple websites please provide these figures for each site.


My intention is to use this data for benchmarking purposes so any additional explanation of the source of the data that will assist in benchmarking would be appreciated - the council payments systems, some e-forms and some self service tools (e.g online Planning Applications) are hosted on discrete servers - users on these are not yet tracked.  This causes problems with the Bounce rate, as a user who enters the site, but goes straight to Planning Online or Payments etc is then counted as a bounce.

www.hertfordtheatre.com

  • The total number of sessions (visits) made to your website:154,357
  • The overall "bounce rate" that is the proportion of sessions which involved only 1 page view. 41.08%
  • The proportion of sessions on your website made on desktop devices, mobile devices and tablet devices respectively:

 

 

1.desktop

65,753

(42.60%)
2.tablet

50,562

(32.76%)
3.mobile

38,042

(24.65%)

 

 

  • Please confirm what system you use to measure site usage (such as Google Analytics). Google Analytics


Please provide these figures for the 12 months ending 31 July 2015 unless only a shorter timeframe is possible. If you filter some sessions from your website (such as visits from IP addresses used by your employees), please provide the figures for both the filtered and unfiltered data (what Google Analytics calls "views"). If you have multiple websites please provide these figures for each site.

My intention is to use this data for benchmarking purposes so any additional explanation of the source of the data that will assist in benchmarking would be appreciated - the Theatre ticket booking system is hosted on a third party service - users on this are not tracked.  This causes problems with the Bounce rate, as a user who enters the site, but goes straight to book a ticket is then counted as a bounce.

Refused

                                                            

Refusal