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F15/157

data inputting systems

Request Description

· How many staff work within the Revenues & Benefits department, that input data collected from residents?

· What is the percentage of paperbased data to electronic data that is processed within the R&B department? (i.e. 40% paper / 60% electronic) . Please note: electronic being data that is collected on the telephone by operators and added straight away into the computers - and paperbased being forms that are posted in and hard copy material, such as paper forms, etc - which then have to be either scanned or manually inputted)

· Typically how much time (or percentage of their work) per officer's day is used to manually enter data from paper forms, into their computers?

· Are any scanning machines used with the paperbased data inputting (and if so to elaborate their functions, processes, etc)?

· What is the compete process from them picking up a paper form, for the information being manually inputted, and additionally being checked by another officer, to being passed to any other department/officer, etc?

· Please can you pass me the name  and contact details of the main officer that would be able to help me with the specific questions regarding the processing / technical fit - that works within the Revenues and Benefits department?

Request Date19 March 2015
Requested byIndividual
Released Date  

27 March 2015         

Response

· How many staff work within the Revenues & Benefits department, that input data collected from residents?   

The service consists of 98 FTE, the majority would input data to some degree or another.

· What is the percentage of paperbased data to electronic data that is processed within the R&B department? (i.e. 40% paper / 60% electronic) . Please note: electronic being data that is collected on the telephone by operators and added straight away into the computers - and paperbased being forms that are posted in and hard copy material, such as paper forms, etc - which then have to be either scanned or manually inputted)

We do not record this.

· Typically how much time (or percentage of their work) per officer's day is used to manually enter data from paper forms, into their computers?

We do not record this

· Are any scanning machines used with the paperbased data inputting (and if so to elaborate their functions, processes, etc)?

Yes scanning machines are used. They scan the documents into a document management system.

· What is the compete process from them picking up a paper form, for the information being manually inputted, and additionally being checked by another officer, to being passed to any other department/officer, etc?

We do not hold process mapping data for any of these functions

· Please can you pass me the name and contact details of the main officer that would be able to help me with the specific questions regarding the processing / technical fit - that works within the Revenues and Benefits department?

Head of Service is Su Tarran

Telephone: 01279 655261

Contact address for the service: benefits@eastherts.gov.uk

Postal address: Wallfields, Pegs Lane Hertford, Herts, SG13 8EQ 

Refused

                                                             

Refusal