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F15/128

Time and motion and outsourcing questions

Request Description

Please could you be so kind as to help answer the following questions:

  1. Describe, preferably by a flow chart diagram, 3 processes that involve the most man hours of processing either at a computer terminal or gathering or checking information etc as part of the process. Preferably noting the numbers of people and time spent by them (the more info the better).

2. List and describe any processes currently outsourced to a third party, especially if it is overseas. (i.e. as to the same criteria as above)

3. Please can you also add with each function/team, who the main decision maker would be, that is responsible for overseeing the budget/department head, including their contact details (i.e. name, job title, specific council email address and telephone number)

Request Date2 March 2015
Requested byBusiness
Released Date  

2 March 2015      

Response
  1. Describe, preferably by a flow chart diagram, 3 processes that involve the most man hours of processing either at a computer terminal or gathering or checking information etc as part of the process. Preferably noting the numbers of people and time spent by them (the more info the better).

We do not currently hold this information

2. List and describe any processes currently outsourced to a third party, especially if it is overseas. (i.e. as to the same criteria as above)

Contracts outsourced to a third party are available on our published contracts register a link to which can be found here: Procurement - How we buy

3. Please can you also add with each function/team, who the main decision maker would be, that is responsible for overseeing the budget/department head, including their contact details (i.e. name, job title, specific council email address and telephone number)

We are unable to publish this information at this time as it is subject to section 10 request of the Data Protection act. (more information can be found here  Data Protection Act 1998

Refused

                                                           

Refusal