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F15/106

Fixed telephony, broadband and WAN contract information

Request Description

I want to submit a freedom of information request for the following information relating to Fixed Telecommunications and Internet Services:

If there is more than one supplier for each of the contract information I am requesting below please can you split each contract individually and not combined. Please also separate the expiry data and spend and number of lines for each supplier. An example of this can be viewed at the bottom of this request.

Contract 1

1.       Current Fixed Line (Voice Circuits) Provider- Supplier's name, if there is not information available please can you provide further insight into why?

2.       Fixed Line- Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

3.       Fixed Line- Contract Duration- the number of years the contract is for each supplier.

4.       Type of Lines- Please can you split the type of lines per each supplier?PSN, Analogue, SIP

5.       Number of Lines- Please can you split the number of lines per each supplier? SIP trunks, PSN Lines, Analogue Lines

Contract 2

6.       Minutes/Landline Provider- Supplier's name (Fixed Voice not Mobiles) if there is not information available please can you provide further insight into why?

7.       Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.

8.       Minutes Landline Monthly Spend- Monthly average spend. An estimate or average is acceptable.

9.       Minute's Landlines Contract Duration: the number of years the contract is with the supplier.

10.   Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3

11.   Fixed Broadband Provider- Supplier's name  if there is not information available please can you provide further insight into why?

12.   Fixed Broadband Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

13.   Fixed Broadband Annual Average Spend- Annual average spend. An estimate or average is acceptable.

14.   VOIP/PBX Installation Date of the organisation's primary telephone system: - please provide day, month and year (month and year is also acceptable).

Contract 4

15.   WAN Provider- please provide me with the main supplier(s)  if there is not information available please can you provide further insight into why?

16.   WAN Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

17. Contract Description: Please can you provide me with a brief description of the contract

18. Number of sites: Pleas state the number of sites the WAN covers. Approx will do.

19.   WAN Annual Average Spend- Annual average spend. An estimate or average is acceptable.

18.   Internal Contact: please can you send me there full contact details including contact number and email and job title.

IMPORTANT

If there is more than one supplier for some of the types of contracts information please can you split each of the contracts for each supplier that provide that service/support. For example Fixed Lines BT, Virgin Media Business

EXAMPLE

Supplier

Renewal Date

Contract Duration

Number of Lines

VMB

01/06/2013

1

100

BT

01/09/2013

3

600

If there is more than one contract please can you send me the main contracts?

If your organisation has a managed services contract which includes all or two out of three of the services stated above please state which of these is included with the contract. It would also be for me to if there are any other service support areas that are included within these contracts.

Managed Service Contract

·         Number of Extensions

·         Type of Lines

·         Number of Lines

·         Minutes Landline Monthly Average Spend

·         Fixed Broadband Average Annual Spend

·         WAN Average Annual Spend

·         Internal Contact: please can you send me there full contact details including contact number and email and job title.

If there is more than one supplier for each contract please can you separate the contract dates and spend for each supplier. Also if no information can be provided for each of the key data types please explain why there is no information.

Request Date24 February 2015
Requested byIndividual
Released Date  

1 April 2015  

Response

1. Current Fixed Line Provider - 6Degrees

2. Contract Renewal - end of month

3. Contract Duration - rolling 30 day

4. Type of Lines - SIP

5. Number of lines - 60 trunks

6. Minutes Provider -6Degrees

7. Minutes contract renewal - end of month

8. Minutes monthly spend - av. £437/month

9. Minutes contract duration - rolling 30 day

10. Number of extensions - 1000

11. Fixed broadband provider - Eclipse, BT

12. Fixed broadband renewal date - Eclipse = rolling 30 day, BT= rolling 90 day - renewal dates for both vary per connection

13. Fixed broadband annual average spend - Eclipse = £6'000, BT=typically around £36'000

14. VOIP/PBX installation date - September 2011

15. WAN provider -  6Degrees

16. WAN contract renewal date - rolling 30 day

17. Contract description - provision of secure intra-site network connections with resilience and internet connections

18. Number of sites - 5

19. WAN annual average spend - £53'300

(All costs ex VAT)

Refused

                                                          

Refusal