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F15/100

IT Maintenance and Costs

Request Description

I would like to request the following breakdown of your hardware maintenance and costs relevant to IT:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Request Date19 February 2015
Requested byIndividual
Released Date  

1 April 2015

Response

The main support contracts are set out in the attached spreadsheet (downloads section below). In addition there are 6 Dell Servers under contract with PDQ Computers Ltd. This is an annual contract which will expire in July 2015 for a value of £1,645.45. The service level is four hours to respond and 4 hours to resolve any issues    

Refused

                                                          

Refusal